JOB POSTING: PART-TIME CONSTITUENT SERVICE REPRESENTATIVE FOR COUNCILMEMBER CHERELLE L. PARKER

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Position:  Part-time Constituent Service Representative

Reports To: Councilmember Cherelle Parker and Chief of Staff

Position Description:

Assist constituents with problems or concerns as they relate to City services.  Answer questions and act as a liaison between City agencies and the community.  Answer phones, perform basic administrative duties, and help with event planning.

Skills and Experience:

  • Minimum 2 years experience providing direct assistance to individuals in a social services, legal, medical, or government setting
  • Must have strong interpersonal and communications skills both verbally and in writing
  • Ability to exercise diplomacy, tact, and judgment when interacting with a wide range of individuals in a friendly, personable manner
  • Must be organized and familiar with Microsoft programs and online systems
  • Must be able to work in a fast-paced environment.
  • Bilingual ability (English and Spanish or Mandarin) is a plus
  • PA notary public commission is a plus

 

Responsibilities:

  • Work directly with the constituents of the 9th Councilmanic District and residents of the City of Philadelphia in resolving issues with City, state, or other entities in a timely manner.
  • Monitor various issues of concern as well as complaint trends.
  • Keep colleagues informed of statuses of citizen complaints and corresponding resolutions.
  • Record all constituent inquiries received in online tracking system. Keep system updated with case developments and resolutions.
  • Assist in facilitating and planning events.
  • Organize, facilitate, and attend meetings with neighborhood associations, community groups, organizations, or individuals as required.
  • Work evenings and weekends as needed
  • Maintain a good working relationship with the Councilmember, staff, and constituents.
  • Greet constituents and listen to their needs, provide correct information and forms.
  • Assist with updating constituent service practice, procedures, and contact databases.
  • Assist with ensuring that the City Hall and District offices have up-to-date resources from various city, state, federal, and local agencies.
  • Perform other duties as assigned.

To Apply:                                                

To apply, please submit a resume and cover letter to [email protected] with the title of the role you are applying to in the subject line by Janaury 31, 2022 at 5pm.

All applicants must provide proof of Covid-19 vaccination or request an exemption for a documented medical concern and/or a sincerely held religious belief, on or before their starting date.

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