From the desk of Lance Haver, Director of Engagement for Philadelphia City Council.
If Citizens Bank is your bank, you might be owed a refund. Citizens Bank has acknowledged that it did not properly credit some bank accounts. Over 11 million dollars in refunds
People who deposited relatively small amounts of money into their accounts, $50 or less, did not always get the full credit of their deposit. Citizens Bank has agreed to search through its records and pay restitution to consumers who were ‘short changed,’ and to also pay any bounced check or overdraft fees.
If you are a Citizens Bank client, we urge you to open and read any messages you get from the bank. If you are one of the people whose money was not correctly credited to your account, you should receive information about receiving a refund.
Citizens Bank has agreed to reimburse customers and pay a fine as the result of a consent agreement with the Consumer Finance Protection Bureau (CFPB).
For more information on this matter, see Lance’s recent email.
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