Frequently Asked Questions

We’re here to help veterans and their families access the benefits and information they need.
Below are some questions that are commonly asked by veterans and their families.
For more information, please call one of our benefits advisors at (215) 686-3256.

Please click on any of the titles below to view answers to the questions.

Title 38 of the Code of Federal Regulations defines a veteran as “a person who served in the active military, naval, or air service and who was discharged or released under conditions other than dishonorable.”
Our mission is serve Philadelphia veterans the U.S. Armed Forces. We also assist spouses, surviving spouses, and dependents with their claims.
You will not receive a bill from this office for our services or assistance. Our office is funded by the City of Philadelphia via oversight by Philadelphia City Council.
Our office is located on the first floor of Philadelphia City Hall in Room 127. Click here for more information.
Our office is open Monday through Friday, 9am – 5pm.
Veterans or next-of-kin of deceased veterans can use the online order form at vetrecs.archives.gov (or use the SF-180). Archival requests may also be processed online (or via the SF-180).

More information about military requests can be found at: https://www.archives.gov/veterans/military-service-records

To make an appointment, you may call one of our benefits advisors at (215) 686-3256. Or, you can complete this contact form to send a message to our office.
We strongly recommend you make an appointment. This avoids waiting time and allows us to schedule sufficient time to handle your needs.
With legislation from the Commonwealth of Pennsylvania, applicants with an annual income of $85,168 or less are eligible for the Exemption. Once the Exemption has been granted, there is a periodic review every five years. A veteran who is 100% service-connected disabled (or their surviving spouse) who demonstrates a financial need may qualify for a 100% exemption from Real Estate Taxes.

Please see our Checklist to Apply for a City Real Estate Tax Exemption for Disabled Veterans to help you assemble the documentation you need. If you need assistance, please make an appointment with one of our advisors.

  • Are you a
    Family Member
    or Caregiver?

    Please visit the
    Family/Caregiver section of our site.

    Take Me There
  • Are you a
    Active Duty

    Please visit the
    Servicemember section of our site.

    Take Me There

Contact Us

Need Help?

Veterans Crisis Hotline
1-800-273-8255 (Press 1)
or text 838255
National Suicide
Prevention Lifeline

Help for
Homeless Veterans


(215) 686-3256


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